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Salary: USD 180,000 - 220,000 / annual
Ayble Health is an AI-enabled virtual digestive health clinic on a mission to make life-changing care accessible and affordable to the 40% of Americans experiencing gastrointestinal conditions. Backed by 15 peer-reviewed publications, Ayble serves employers and payers, addressing the $140B in direct healthcare expenditure attributed to GI conditions.
As VP of Client and Partner Success, you will own the post-sale experience and long-term outcomes across Ayble's full portfolio of employer, health plan, and channel partner relationships. You will build and scale the Client and Partner Success function from the ground up, establishing the team structure, playbooks, systems, and relationships that ensure every client and partner can demonstrate measurable value.
Key responsibilities include:
- Building, leading, and mentoring a high-performing team of Client Success Managers and Partner Success Managers, defining structure, hiring roadmap, and career development as the company scales
- Owning net revenue retention across the full book of business—renewals, upsells, and cross-sells—with accurate quarterly and annual forecasting
- Driving client satisfaction and member engagement in partnership with clinical and data teams; translating program performance into compelling ROI narratives
- Overseeing executive business reviews (QBRs, EBRs) with employer and health plan clients
- Leading relationships with channel partners including benefits consultants, brokers, and health plan partners; building scalable enablement programs
- Serving as the internal champion for client and partner feedback, synthesizing trends, and influencing product and clinical program design
- Partnering with Sales on seamless handoffs and expansion into new verticals
- Building CS infrastructure in Salesforce, including playbooks, health scoring, and renewal forecasting
You will report directly to the Chief Commercial Officer and serve as the executive face of Ayble to strategic accounts including CHROs, VP Benefits, CMOs, and medical directors. The role is hybrid with a strong preference for Chicago or Boston, with approximately 20–30% travel for client meetings, broker events, and industry conferences.
Required qualifications: Bachelor's degree and 12+ years in client success, account management, or client services, with at least 5 years in digital health, employer benefits, or healthcare SaaS. Demonstrated track record of owning and growing a B2B book of business of $100M+ ARR with executive P&L accountability. Experience building and scaling a CS team. Deep familiarity with the employer benefits and/or health plan ecosystem. Experience managing channel partner relationships and building partner enablement programs. Executive presence, strong communication skills, and data fluency with utilization reports, clinical outcomes data, and ROI models.
