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Salary: USD 263,900 - 448,600 / annual
ServiceNow is seeking a VP of Strategic Operations to lead the Central Pillar team within the APEX (AI Product, Engineering, and Experience) organization. This role serves as the connective tissue for a ~16,000-person organization, with two core mandates: providing strategic operations support to the central Product Management SVP, and coordinating across distributed StratOps teams to create alignment and coherence across APEX.
You will report directly to the GVP of APEX Strategic Operations and lead primarily through influence rather than direct authority, aligning teams and functions that may not report to you. You'll partner closely with the GVP's office and Chief of Staff to drive strategy and coordination across product, cloud and product engineering, design, support, security, and go-to-market functions.
Key responsibilities include: owning cross-APEX strategic operations and aligning multiple StratOps teams into a unified strategy and operating rhythm; partnering with leaders across functions to align priorities and drive coordinated execution; ensuring consistency in metrics, taxonomy, reporting, and financial inspection; managing workforce planning metrics, targets, and APEX location strategy; providing strategic operations support to the Central Product Management SVP; leading long-range planning, annual planning, and budgeting cycles; strengthening the product organization's planning and decision cadence; building APEX StratOps OKRs and weighing in on corporate-level OKRs; designing repeatable strategy and operating mechanisms; driving portfolio value management; synthesizing and communicating the APEX story to senior leadership; leading and developing a team of 20+ Strategic Operations professionals; raising performance standards and driving adoption of new ways of working; and driving productivity gains through AI tooling and process re-engineering.
The role operates against a backdrop of rapid transformation as ServiceNow evolves to an AI-native future, reimagining how the organization works, not just what it works on. Success means the organization has clarity on priorities and works effectively despite constant change, with Central Pillar serving as the reason APEX moves as one.
Requirements:
- 15+ years of relevant experience (or 12+ years post-MBA/equivalent) in tech strategy/ops, management consulting, investment banking, or private equity
- Proven leadership of strategy and operations during large-scale transformation in a global tech or SaaS organization, ideally with direct experience inside a product or engineering organization, not only advising one
- Track record of driving results through influence, not just authority—ability to align teams you don't manage
- Concrete experience embedding AI into workflows—automating processes, simplifying cadences, or applying AI-driven insights to operational work
- Demonstrated ability to partner with executives to build and run strategy and business plans in fast-moving environments
- Strong financial acumen; ability to connect strategy to execution through business cases, resourcing, and metrics
- Working knowledge of goal systems (OKRs, KPIs) and portfolio management
- Track record building and developing diverse, high-performing teams
- Excellent written and verbal communication, credible in both business and technical settings
- Change leadership skills—ability to shape culture and drive adoption of new mechanisms at scale
