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Prolific is building the human data infrastructure that powers AI development. As a Senior Human Data Operations Partner, you will play a pivotal role in ensuring smooth execution of end-to-end operational processes that power Prolific's specialized participant pools. You'll act as a key enabler for client-specific projects, working closely with delivery teams to align participant-related processes with strategic AI customer needs.
You will transform processes and workflows into scalable solutions, partnering closely with product and tech teams. This role demands a hands-on approach to participant onboarding, verification, and quality management, as well as cross-functional collaboration to meet the demands of both internal stakeholders and external clients.
Key responsibilities include:
- Develop detailed project plans, workflows, and enablement materials to support efficient delivery
- Maintain Prolific's participant pools as high-quality, diverse, and optimized to meet customer demands
- Implement and manage verification processes for domain experts and AI taskers, ensuring their skills and qualifications meet client-specific requirements
- Continuously optimize participant onboarding and activation funnels to enhance retention and task performance
- Monitor participant engagement and quality metrics, using insights to drive improvements
- Contribute to upskilling programmes and certification processes for participants involved in complex AI tasks
- Work closely with product, data, science, and customer success teams to align operational priorities with strategic objectives
- Collaborate with product managers to transform manual processes into scalable, technology-driven solutions
- Act as a conduit between delivery teams and operational functions to ensure seamless project execution
- Document and communicate operational changes to stakeholders across the business, ensuring smooth adoption
Requirements:
- Proven experience in human data operations, ideally in marketplace or platform environments
- Demonstrated ability to manage multiple projects and meet deadlines in a fast-paced environment
- Strong project management skills, with attention to detail and operational execution
- Experience in implementing and optimizing processes to improve efficiency and scalability
- Proficiency in operational tools and systems such as Zapier and HubSpot
- Exceptional communication and documentation skills, with a track record of stakeholder enablement
- Confidence with data analysis and operational metrics to support decision-making and continuous improvement
- Familiarity with human data operations, product or data operations, participant recruitment, or managing global crowdsourcing/gig-economy platforms
- Experience supporting AI/ML lifecycle projects, such as data labelling, annotation, or domain-specific task curation
- Understanding of Prolific's platform and its role in delivering high-quality human data for AI research
