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Salary: USD 221,200 - 387,100 / annual
ServiceNow's Office of Business Strategy is seeking a Principal Technical Program Manager to drive the organization's most critical cross-functional priorities and strategic programs for the Cloud Engineering & Support (CES) organization. You will operate at the intersection of strategy and execution, setting the standard for how high-impact programs are designed, governed, and run at scale.
In this role, you will:
- Drive the organization's most critical cross-functional priorities and strategic programs, operating at the intersection of strategy and execution
- Operate as an AI-native leader, using AI tools to accelerate program delivery, synthesize intelligence across workstreams, and model ways of working expected to scale across the organization
- Translate business objectives into execution strategy (both tactical and strategic) and take full ownership of project planning and delivery for cross-organizational programs from conception through transition to operations
- Organize complex, ambiguous problems into prioritized milestones, deliverables, dependencies, and success criteria—designing programs to deliver specific strategic outcomes and drive relentless accountability
- Build relationships, collaborate, and influence others; work effectively with senior executives across various geographies and functions
- Lead and facilitate a variety of program events and drive complex cross-functional initiatives
You will be a result-oriented self-starter with extensive competence in Technical Program Management who thinks strategically but loves getting into the details. You possess a strong ability to conceptualize, develop, drive, coordinate, and manage large, complex, cross-functional programs supporting formal company Objectives and Key Results (OKRs).
REQUIREMENTS:
Basic Qualifications:
- 15+ years of project/program management experience in mid/large-size companies, ideally in a software engineering/product development organization, with a Bachelor's degree; OR
- 12+ years of experience with a Master's degree; OR
- PhD with 8+ years of experience; OR
- Equivalent experience
Preferred Qualifications:
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (AI-powered tools, workflow automation, AI-driven insights, exploring AI's potential impact)
- Proven project/program management experience involving many cross-functional teams
- Solid organizational skills with high regard for quality
- Strong collaboration and relationship-building skills; ability to work well with diverse personalities across functions
- Excellent communication skills—ability to communicate, document, and present complex technical issues concisely for various audiences
- Experienced and confident in creating slides and presenting to executives
- Effective listening skills and comfort asking powerful questions
- Passion for working with people in technical environments
- Proven leadership skills to influence and motivate without authority; servant leader mindset
- Proven facilitation skills to lead/drive a variety of program events
- Excellent negotiation and conflict management skills
