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Pattern is a fast-growing ecommerce acceleration platform that helps global brands optimize and automate growth across 60+ marketplaces (Amazon, Walmart, TikTok Shop, etc.) using proprietary AI and machine learning. The company has been recognized by Deloitte as one of the fastest-growing tech companies in North America and by Newsweek as a Most Loved Workplace.
As Vice President of Social Commerce Management, you will own end-to-end responsibility for Pattern's social commerce brand portfolio and lead a team of Social Commerce Directors. This is a strategic executive role reporting directly to the VP of Social Commerce.
Key Responsibilities:
- Maintain full ownership of the brand portfolio, proactively identifying and mitigating performance risks across accounts
- Serve as the primary escalation point, diagnosing root causes and driving swift resolution
- Lead cross-functional initiatives with inventory management, ecommerce operations, and broader operations teams to ensure execution alignment and remove barriers
- Coach and develop Social Commerce Directors on playbooks, automation adoption, and client management standards to build organizational capability
- Own forecasting and P&L management at both brand and organizational levels, driving profitability and ensuring financial performance aligns with strategy
- Establish scalable operating standards that empower directors to resolve issues independently
- Drive cross-functional accountability between brand management, operations, and finance
- Function as an autonomous decision-maker to reduce executive operational overload
In your first 90 days, you will: (1) assess team capabilities, coverage gaps, and brand portfolio performance while building alignment with directors; (2) implement standard operating guidelines and streamline escalation workflows; (3) fully own brand strategy, category leadership, and P&L performance with high autonomy.
You will report to executive leadership and directly manage Social Commerce Directors and operational enablement roles. You will collaborate closely with leaders in operations, inventory, customer service, and finance. The team is data-driven, fast-moving, and focused on building scalable systems for global marketplace channels.
Pattern values game changers (innovative problem-solvers), data fanatics (data-driven decision-makers), partner-obsessed individuals (customer-focused), and team doers (accountable contributors).
REQUIREMENTS:
- 8–10+ years of senior leadership experience in retail, brand management, 3P marketplace operations, and P&L ownership (experience in high-velocity channels like TikTok Shop highly preferred)
- Deep functional expertise in retail strategy, promotional execution, 3P marketplace operations, and supply chain/inventory dynamics
- High level of "merchandising agility"—clear judgment under volatility, sharp strategic decision-making, and strong data-driven problem solving
- Proven capability to build, lead, and hold accountable cross-functional teams and direct reports
- Must work on-site at Lehi, Utah headquarters to facilitate seamless cross-functional alignment with finance and operations teams
