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ServiceNow is seeking a Senior Manager, Platform Architects to lead a team of Platform Architects in the Northern EMEA region, based in Stockholm. This role combines business and technical leadership with a focus on delivering high-quality advisory services to ServiceNow customers.
You will be responsible for building and developing a high-performing team of Platform Architects who provide leading-practice guidance on the ServiceNow platform. Your team will work directly with customers and partners to ensure technically healthy platforms and excellent business outcomes. Key responsibilities include:
- Leading a team of Platform Architects and managing their professional development and career progression
- Establishing and reinforcing best practices across all teams
- Managing workforce transformation to ensure talent is equipped for evolving business needs
- Collaborating with ServiceNow account teams and Customer Outcomes to allocate consultants effectively
- Driving best-in-class execution, utilization management, and measurable KPIs/SLAs
- Partnering with sales teams to articulate the value proposition of Platform Architecture services
- Creating feedback loops with customers, your team, Product Development, and Sales to drive continuous innovation
- Managing consultant utilization and service demand forecasting
- Developing metrics and KPIs to measure success
Success will be measured by delivery metrics (time to value, NPS, health scans), talent development and rotation, productivity/utilization, subject matter expertise, technical consultative skills, employee engagement, training hours, and recruitment outcomes.
Requirements:
- Experience leveraging or critically thinking about AI integration into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, or AI-driven insights)
- Strong understanding of the Services Integration (SI) operating model, with experience working with or for large SIs
- Proven track record in successfully navigating customers through complex situations
- Strong business ownership, accountability, and hands-on, people-centric leadership style
- Growth mindset with drive to continuously improve execution and organization
- Proactive, critical thinking, problem-solving skills with ability to manage escalations and resolve conflicts
- Thought leadership at executive level
- Global background and perspective
- Accountable and inclusive change agent with confidence and credibility
- Familiarity with ServiceNow's offerings
- Excellent verbal and written communication skills
- Customer-facing presence with business outcome orientation in service delivery
- Technical consultative skills
- Software implementation and business process background
- Service offering portfolio creation and innovation experience
- Best practice orientation and re-invention capability
- Enterprise approach with global reach
Nice-to-have qualifications:
- Experience managing consultant utilization and service demand forecasting
- Experience creating and managing metrics and KPIs
- Personnel management and staff development experience
