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Salary: USD 200,000 - 250,000 / annual
goop is a lifestyle platform founded by Gwyneth Paltrow in 2008, now a multi-channel beauty, fashion, and food business with products, editorial content, podcasts, TV shows, live events, and retail stores. The company operates with a results-driven culture where AI is native to how teams work, and authority sits with the work—you have real decision rights within your defined scope.
The Vice President of Operations leads goop's entire Operations function, driving the development and execution of operational strategy to deliver strong performance and scalable growth. This is a strategic, high-impact role overseeing end-to-end supply chain, production, fulfillment, logistics, and operational performance across all business verticals. The role may also have interim oversight of product development.
Key Responsibilities:
Operations Leadership: Build and execute a long-term operational strategy aligned with company growth goals and new product launches. Build, lead, and mentor a high-performing operations team. Establish a culture of accountability, excellence, and continuous improvement.
Supply Chain & Production: Oversee all sourcing, procurement, and production with co-manufacturers and suppliers, ensuring quality, on-time delivery, and compliance. Own supplier strategy, negotiation, and relationships, including risk mitigation and contingency planning. Drive continuous margin improvement, lead time reduction, and quality initiatives. Ensure compliance with product safety, quality, and regulatory guidelines.
Logistics & Fulfillment: Manage all 3PL partnerships, including contract negotiation, SLA adherence, KPI reporting, cost management, and continuous improvement. Ensure world-class fulfillment and customer experience across DTC, wholesale, and retail channels. Oversee inbound and outbound logistics, freight, customs, and carrier performance. Optimize transportation costs, delivery speed, and service levels.
Cross-Functional Collaboration: Work with the executive team to support operational readiness for company milestones and revenue goals. Collaborate cross-functionally to enable seamless new product launches. Support enterprise-wide ERP performance and optimization by partnering with Finance and Technology teams on system and process optimization, troubleshooting, training, and documentation.
Financial Performance: Drive financial performance by managing P&L, cost-reduction initiatives, and operational KPIs. Own COGS management, driving initiatives that improve margin while maintaining quality and brand experience. Partner with Finance to develop accurate forecasts, budgets, demand planning models, and inventory strategies.
Work Environment: Hybrid role based in Santa Monica, CA. In office Tuesdays and Thursdays. The company values creativity, innovation, and camaraderie, with a commitment to maximizing the benefits of both in-person and remote work.
Qualifications & Experience:
- 15+ years of progressive experience in supply chain, logistics, or operations management, preferably within beauty, skincare, personal care, fashion, and/or luxury CPG industries
- Demonstrated experience managing operations and performance with 3PL partners to ensure service-level compliance, efficiency, and cost optimization
- Minimum 5+ years in a senior leadership role with a proven track record of leading teams and driving cross-functional influence
- Strong experience with ERP systems, advanced planning systems, and data and analytics platforms
- Bachelor's or Master's degree in Supply Chain, Operations Management, Business, or a related field
- Strong analytical capabilities, financial acumen (COGS, P&L), and experience with DTC, wholesale, and retail distribution
