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Mimica is an AI-powered process intelligence platform that helps enterprises identify and execute process improvements and automation opportunities. The company has raised $26M in Series B funding and is backed by Khosla Ventures and Paladin Capital, serving Fortune 500 customers globally.
In this Value Engineer role, you will serve as a strategic advisor to customers, helping them maximize business outcomes from Mimica's platform. Your responsibilities include:
- Act as a trusted strategic advisor and thought leader, helping customers achieve their desired business outcomes using Mimica.
- Provide product support and resolve customer issues when they encounter roadblocks.
- Collaborate with Sales, Marketing, Solution Engineering, and Partner teams to develop and execute customer account strategies, identifying upselling, cross-selling, and expansion opportunities.
- Serve as the voice of the customer internally, advocating for customer needs and providing feedback to Engineering, ML, and Product teams to influence the roadmap.
- Build and execute tailored customer success plans aligned with customer strategic initiatives, proactively addressing challenges to value realization.
- Analyze customer data and Mimica outputs to pinpoint problems and opportunities, translating insights into actionable recommendations and concrete next steps.
- Design and deliver training programs, workshops, and onboarding sessions to drive user adoption.
You will work in a remote-first, globally distributed environment across 16+ countries, with a team culture emphasizing high ownership, bottom-up thinking, and transparent communication.
REQUIREMENTS:
- Proven background in customer success, value engineering, or management consulting with focus on driving business outcomes and stakeholder alignment.
- Hands-on experience with process improvement methodologies (Lean, Six Sigma, etc.) and identifying operational inefficiencies.
- Strong analytical skills: comfortable working with large datasets in Excel using pivot tables, lookups, and custom formulas to surface insights.
- Track record of building trust-based relationships with business and technical audiences, adapting communication style to influence stakeholders across functions and levels.
- Exceptional communication skills: translating complex information into compelling insights, delivering presentations and training, engaging stakeholders.
- Demonstrated ability to prioritize effectively in fast-paced environments, balancing strategic and tactical demands.
- Collaborative mindset with bias toward action and drive to improve internal processes and customer outcomes.
- Drive to continually develop skills and reduce inefficiencies.
BONUS QUALIFICATIONS:
- Experience in process intelligence, task mining, automation, or GenAI implementation.
- Working knowledge of enterprise systems (SAP, Oracle, JDE, Salesforce).
- Track record of delivering value quickly and iteratively in high-growth startup environments.
