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Eve is an AI-native legal technology platform serving plaintiff law firms. The company has achieved product-market fit with 1000+ law firm customers, raised $160M from top-tier investors (Spark Capital, A16z, Menlo Ventures, Lightspeed), and is growing 2X revenue quarter-over-quarter. Eve's AI workflows are built in collaboration with OpenAI and Anthropic to streamline case management from intake through resolution.
As Renewals Manager, you will be the first renewal hire, building the renewals function alongside the Renewals Team Lead. Your responsibilities include:
• Own the operational layer of renewals: manage auto-renewal processing, forecast hygiene, and contract audits across the customer book. Drive 95%+ on-time renewal close by T-30 with zero lapses on Enterprise accounts.
• Partner on scaled renewal motion: work with the Scaled CSM to manage renewals across the scaled book using automation and light-touch commercial execution to maintain 97%+ Gross Retention.
• Support Enterprise renewal strategy: collaborate on T-120 renewal briefs, commercial prep, and account research. Draft documents and help set up commercial conversations.
• Grow into account ownership: ramp into A2 coverage in Q1, then run A2 renewals and complex mid-market escalations independently by end of Q2, contributing to 93%+ Enterprise Gross Retention.
• Build the renewals roadmap: ship playbooks, tooling, and documentation that make the function scalable. You're building alongside leadership, not just executing.
• Run with GTM: work cross-functionally with CSMs, AEs, deal desk, and Finance to ensure clean handoffs and fast paper flow.
• Bring an AI-forward approach: use AI tooling for account research, proposal drafting, forecast summaries, and customer outreach. Help define what a modern renewals function looks like with AI built into the workflow.
You will work with customers on pricing, handle objections, and negotiate terms while maintaining relationships. Clear communication in writing and on calls is essential. You'll manage dozens of moving pieces simultaneously and thrive in structure, building it where it's missing.
REQUIREMENTS:
• 1–3 years in SaaS renewals, customer success operations, sales operations, or account management
• Hands-on experience with CS platforms (Vitally, Gainsight, Catalyst) and CRMs (HubSpot, Salesforce)
• Comfort working with usage data, product signals, and forecast inputs
• Exposure to contract lifecycle: proposals, redlines, signature workflow
• Process-oriented mindset with commercial instinct
• Strong written and verbal communication skills
• Grit and ambition to build something meaningful
• Tool fluency and ability to pick up new SaaS platforms quickly
• Curiosity about the legal industry (no prior legal knowledge required)
• AI-forward mindset and belief that AI changes how customer-facing teams operate
