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Yotpo is seeking a Customer Success Manager to lead the post-launch Customer Success motion for Yotpo Discover, an AI-driven product that helps e-commerce brands understand and optimize their visibility across modern discovery experiences including search, AI answers, and shopping assistants.
In this hands-on role, you will own customer relationships end-to-end from post-onboarding through renewal, driving retention and expansion in partnership with Account Managers and cross-functional teams. You'll be instrumental in designing and scaling the Discover Customer Success playbook, including optimization frameworks, success plans, QBR templates, and expansion signals.
Key responsibilities include:
- Managing post-onboarding customer relationships through renewal cycles
- Designing and scaling Customer Success processes, frameworks, and playbooks for a new product line
- Conducting SEO and AEO audits using Yotpo Discover, translating AI insights into actionable recommendations
- Partnering with Product to shape roadmap direction through structured customer feedback and validation
- Leading strategic QBRs and executive conversations that align customer goals with product direction
- Building multi-threaded relationships across customer organizations from operators to C-suite
- Proactively tracking adoption and performance, identifying risks early
You bring 3–5+ years of experience in Customer Success, Account Management, SEO, Growth, or Digital Strategy. Hands-on SEO background (agency or in-house) is strongly preferred. You're comfortable explaining AI search, LLM-driven answers, and modern discovery concepts to non-technical audiences. You thrive in early-stage, ambiguous environments and excel at creating structure from scratch. You're a strategic advisor skilled at managing complex customer relationships and engaging executives. You're analytical, data-driven, and an exceptional communicator with strong presentation skills.
Yotpo offers comprehensive benefits including 100% medical/dental/vision coverage, equity, 401K matching, flexible time off, hybrid work (4 days in-office), and robust paid leave policies.
