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Salary: USD 105,000 - 130,000 / annual
Crusoe is a vertically integrated AI infrastructure company building the future of energy and intelligence. The company owns and operates each layer of the stack—from electrons to tokens—to power the world's most ambitious AI workloads, with an energy-first approach that makes AI infrastructure better for the world.
The Travel Programs Specialist will serve as the primary point of contact for all travel-related matters at Crusoe, reporting directly to the Senior Manager of Travel Programs. This role is ideal for someone who takes pride in delivering excellent service and enjoys building reliable, scalable support systems in a high-growth environment.
Key responsibilities include:
- Managing all employee travel support through Jira ticketing system, resolving questions and escalations end-to-end, and ensuring smooth travel experiences across the organization.
- Providing hands-on support for the Navan corporate travel platform, including booking issues, technical troubleshooting, and guidance for employees and the Executive Assistant team on complex itineraries.
- Coordinating cross-office travel logistics and serving as the day-to-day resource for seamless employee travel experiences, including travel policy guidance and exception request management.
- Ensuring all employees complete WorkRamp travel training, tracking recurring support issues, and surfacing trends monthly to inform program improvements.
- Supporting end-to-end logistics for team offsites, external events, and company meetings, including sourcing room blocks, managing group air requirements, building rooming lists, coordinating ground transportation, and reconciling post-event invoices.
- Providing operational support and subject matter expertise to the evolving travel program in partnership with cross-functional stakeholders in Executive Operations, Finance, Procurement, and Workplace.
Requirements:
- Minimum 2–5 years of experience in travel support, customer service, or operations roles, ideally within a global tech company or professional services corporate environment.
- Familiarity with Navan and/or comparable corporate travel platforms (Concur, TripActions); Navan experience strongly preferred.
- Travel Management Company/Business Travel experience navigating supplier agreements and vendor relationships with air, rail, rental car, and hotel providers.
- Experience managing support queues using Jira, Zendesk, or similar tools.
- Experience with event management tools such as Cvent or Planned.
- Familiarity with hotel contract fundamentals, including attrition, F&B minimums, and deadlines.
- Strong customer service orientation with patience, empathy, and solutions-focused mindset.
- Highly organized with ability to manage multiple open issues simultaneously.
- Comfortable operating in fast-paced, high-growth environments where processes are still being built.
- Clear communicator able to explain travel policy and platform guidance in accessible language, with ability to maintain self-help resources and documentation.
- Proactive mindset to identify gaps and flag trends before they escalate.
