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Salary: USD 90,000 - 110,000 / annual
Crusoe is a vertically integrated AI infrastructure company building energy-efficient solutions to power the world's most ambitious AI workloads. They own and operate each layer of the stack—from electrons to tokens—to address the critical bottleneck of power in AI compute.
The Travel Programs Specialist will serve as the primary operational point of contact for all employee travel needs, reporting directly to the Senior Manager of Travel Programs. This is a hands-on role in a high-growth environment where you'll build and scale travel support systems from the ground up.
Key Responsibilities:
- Manage end-to-end employee travel support via Jira ticketing system, resolving questions, escalations, and urgent needs
- Provide expert guidance on the Navan corporate travel platform, including booking issues, technical troubleshooting, and complex multi-city itineraries
- Ensure all employees complete travel training and maintain compliance with travel policy while processing exception requests
- Coordinate logistics for company offsites, team meetings, and external events—including room blocks, group air, ground transportation, rooming lists, and post-event invoice reconciliation
- Track recurring support issues and surface trends monthly to identify process improvements
- Partner with Executive Assistants, Workplace, Finance, and Procurement teams on travel program implementation and best practices
- Communicate proactively about travel disruptions and high-impact events to leadership and support teams
Requirements:
- 2–5 years of experience in travel support, customer service, or operations roles, ideally in a global tech company or professional services environment
- Hands-on experience with Navan (strongly preferred) or comparable platforms (Concur, TripActions)
- Familiarity with Travel Management Company/Business Travel experience and supplier agreements (air, rail, rental car, hotel)
- Proficiency with support queue tools such as Jira or Zendesk
- Experience with event management software (Cvent, Planned, or similar)
- Knowledge of hotel contract fundamentals (attrition, F&B minimums, deadlines)
- Strong customer service orientation—patient, empathetic, solutions-focused
- Exceptional organizational skills managing multiple concurrent issues
- Ability to thrive in fast-paced, high-growth environments with evolving processes
- Clear communicator who can explain travel policy and platform guidance accessibly
- Proactive mindset—identifying gaps and flagging trends before they escalate
