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Mirum Pharmaceuticals, a biopharmaceutical company focused on rare diseases, is seeking a Therapeutic Account Manager (TAM) for the Liver portfolio covering the Boston South territory. This role is fully remote.
The TAM is responsible for delivering strong business performance and meaningful patient impact across an assigned territory. You will develop deep clinical and account expertise in rare cholestatic liver diseases and Mirum's Liver portfolio, identify and prioritize high-opportunity customers and referral networks, and execute customized account plans that advance disease awareness, patient identification, treatment consideration, and persistence.
Key responsibilities include:
**Territory Strategy & Business Performance**: Develop and execute a focused territory business plan aligned with national and regional priorities. Use performance data, customer insights, market intelligence, and competitive trends to identify opportunities and adjust strategy. Maintain accurate customer records, forecasts, and administrative documentation.
**Strategic Account Management**: Identify and develop high-opportunity accounts, health systems, centers of excellence, and referral networks across pediatric and adult hepatology and gastroenterology. Create customized account plans reflecting local patient journeys, key stakeholders, clinical decision-making, and access considerations. Build trusted relationships with physicians, advanced practice providers, nurses, pharmacists, and care team members.
**Clinical Aptitude & Customer Engagement**: Develop deep knowledge of rare cholestatic liver disease, diagnostic pathways, mechanisms of action, clinical data, product profiles, safety information, and the competitive landscape. Communicate complex scientific information clearly and credibly, tailored to each healthcare professional's needs. Engage as a clinically credible peer, asking insightful questions and uncovering unmet needs.
**Influence & Impact**: Help customers recognize gaps in disease awareness and patient identification. Use emotional intelligence, curiosity, and thoughtful questioning to build trust with change-resistant professionals. Influence multiple stakeholders without authority and navigate resistance constructively.
The ideal candidate is not a transactional seller but a clinically credible, insight-led partner who demonstrates curiosity, high emotional intelligence, resilience, ownership, and consistent follow-through. You will work closely with the Regional Business Director and cross-functional partners to connect customer needs, patient journeys, and business opportunities.
