SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Zscaler is seeking a Technical Success Manager for its SecOps division to drive customer value realization and retention. You will manage a portfolio of 25-30 enterprise customers (avg ARR $200k+) through their full lifecycle—from onboarding through renewal—serving as a trusted advisor to security teams.
Key responsibilities include:
- Lead end-to-end post-sales engagements, ensuring customers maximize value from Zscaler SecOps solutions (including Zscaler MDR/Red Canary)
- Provide ongoing education, share security best practices, and deliver strategic guidance aligned with customer cybersecurity goals
- Partner with Sales to manage renewals, mitigate churn risk, and identify expansion/upsell opportunities
- Conduct regular executive business reviews and champion customer needs internally across technical, product, and sales teams
- Maintain deep domain expertise in SecOps products and roadmap; gather customer feedback to inform product development
- Leverage data analytics and customer metrics to surface insights, evaluate risks, and guide decisions
You are customer-obsessed, a natural problem-solver, and operate with urgency. You build deep empathy for security teams and collaborate seamlessly across internal functions. You actively integrate generative AI tools into your workflow to increase productivity and scale customer interactions.
Minimum qualifications:
- 3+ years in Customer Success, Account Management, Technical Account Management, or similar client-facing role at a SaaS cybersecurity company
- 2+ years managing a book of 25-30 customers with avg ARR $200k+
- Solid understanding of cybersecurity concepts: endpoint security, network security, cloud security, SIEM, threat intelligence, incident response, MDR/XDR
- Strong data analysis skills to review customer performance and inform strategy
- Demonstrated experience integrating generative AI tools into daily workflow
Zscaler is an AI-forward enterprise leveraging the world's largest security data lake to power its cloud-native Zero Trust Exchange platform. The company values impact over activity, constructive debate, customer obsession, collaboration, ownership, and accountability.
