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Port is an Agentic SDLC Platform that helps engineering teams build, govern, and operate their software development lifecycle with AI agents. Following a $100M Series C funding round, Port is expanding globally and seeking an experienced Technical Success Manager to drive customer adoption and growth.
In this role, you'll serve as the primary point of contact and trusted advisor for customers, deeply understanding their technical needs, challenges, and business objectives. You'll develop and lead tailored success strategies, onboarding programs, and adoption initiatives aligned with customer goals. Your responsibilities include overseeing the technical health of customer accounts, implementing proactive risk mitigation strategies, and ensuring long-term success.
You'll act as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and fostering collaborative solutions. Working closely with Account Executives, you'll identify and pursue expansion opportunities to drive account growth and retention. This is a strategic role combining technical depth with customer-facing expertise, requiring you to understand both the engineering platform and the business value it delivers.
The ideal candidate brings advanced technical expertise, strategic thinking, and a proactive approach to customer success. You'll be instrumental in ensuring customers fully leverage Port's platform to achieve their strategic objectives, contributing to both customer satisfaction and company growth during a pivotal expansion phase.
