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Dropbox is seeking a Technical Solutions Specialist based in Japan to serve as a trusted technical advisor to customers and partners across Japan and Korea. In this pre-sales role, you will independently lead technical discovery, solution design, product demonstrations, integration and security discussions, pilots, and proofs of concept. You'll work closely with Direct Sales, Channel, Customer Success, Product, and Engineering teams to translate complex technical requirements into clear business outcomes.
Key responsibilities include partnering with sales and channel teams to design secure, scalable solutions across Dropbox products and third-party integrations; leading technical discovery sessions, architecture workshops, security reviews, and POCs; advising customers on APIs, integrations, migration strategies, and deployment approaches; building trusted relationships with IT, Security, Engineering, and executive stakeholders; translating technical capabilities into measurable business value; enabling sales and partner teams through technical training and content; representing customer voice to product leadership; and participating in customer meetings, partner engagements, and industry events.
You must have demonstrated experience in a customer-facing technical pre-sales role (Sales Engineer, Solutions Consultant, Technical Consultant) within B2B SaaS or cloud technology. Strong knowledge of SaaS applications, cloud/on-premises integrations, APIs, identity and access management, and enterprise security is required. You should have experience leading technical discovery, demonstrations, workshops, security discussions, and POCs. Ability to translate complex technical information into business outcomes and communicate with diverse audiences (IT admins, developers, security teams, executives) is essential. Experience supporting AI-enabled solutions and enterprise security requirements, with sound judgment around data privacy and responsible AI use, is important.
Critical requirement: Professional fluency in Japanese and Korean with business-level English proficiency. You must lead customer-facing technical discussions, demonstrations, and presentations in Japanese and Korean, and collaborate in English with global teams. Willingness to travel to customer sites, partner meetings, and conferences across Japan, Korea, and the APJ region is required.
Preferred qualifications include experience with collaboration, content management, cloud storage, productivity, AI, or digital workplace platforms; supporting channel or service delivery partners; enterprise migrations; API-led integrations; security assessments; familiarity with enterprise technology customers in Japan and Korea; and relevant cloud, security, or technical architecture certifications.
