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Ashby is hiring a Technical Solutions Consultant to join its Professional Services team within Customer Success. This role bridges technical expertise with customer-facing delivery, serving as a subject matter expert on complex product integrations, enterprise identity and access management (IAM), workplace integrations, and custom APIs.
You'll lead customer-facing technical engagements including discovery sessions, best practice consulting, and hands-on configuration of technical workflows. You'll work directly with customers during implementations, early access product releases, and advanced configurations, translating complex concepts for diverse stakeholders—from Recruiting Operations Managers to IT admins to executives.
Key responsibilities include: serving as a post-sales technical SME supporting both internal teams and customers; leading live customer engagements and configuration work; collaborating with Product to surface technical pain points; enabling the Technical Support team to focus on break/fix issues while you handle upstream design and launch; executing solutions from pre-sales conversations; and converting one-off solutions into documentation, playbooks, and enablement content for scale.
Success means customers receive enterprise-grade technical guidance during implementation and post-live optimization, Ashby expands its service offerings, Professional Services opens new revenue streams, and technical workstreams operate collaboratively with implementation and customer success teams.
Ideal candidates are technical generalists who can go deep quickly on M365, Google Workspace, and API-driven integrations. Prior experience as a Solutions Consultant, Sales Engineer, Technical Implementation Specialist, or Product Manager with complex SaaS is expected. You should thrive in ambiguity, be resourceful and self-directed, love live customer interaction, and care deeply about product quality. You'll need to distill complex concepts for multiple audiences and own problems end-to-end, even in emerging areas without pre-defined solutions.
