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Truecaller is seeking a Principal Product Manager to own and shape the strategy for its Verified Communications Solutions portfolio. With 450+ million active users across 190+ countries and 15 billion calls identified daily, Truecaller is a leader in trusted communication and spam/scam prevention.
In this role, you will develop and drive the overall product vision, strategy, and roadmap for the Verified Communications Solutions portfolio, ensuring alignment with company strategic goals. You'll be responsible for defining KPIs, delivering high-quality products on time to meet business revenue targets, and conducting market research to identify opportunities in the business communications space.
Key responsibilities include collaborating with cross-functional teams (product, engineering, analytics, marketing, sales) to ensure seamless development and go-to-market execution. You'll develop deep customer understanding, act as the voice of the customer within the organization, and drive teams to develop problem statements and hypotheses for new features. You'll communicate business priorities and vision to help teams incorporate strategy into their plans, build strong stakeholder relationships, and continuously monitor progress for improvement.
You bring 8-10 years of overall work experience with at least 5-7 years in product management. Ideally, you have worked in CPaaS, CCaaS, or UCaaS ecosystems building communication or contact center solutions for businesses in India or globally. Experience building consumer mobile applications at scale is a plus. You possess sound technical knowledge of APIs and workflow management, understand monetization and pricing strategy development, and can work with partners and end customers to identify problems and build strategic roadmaps.
You excel at influencing cross-functional teams without direct authority, demonstrate exceptional analytical and problem-solving skills with a data-driven approach, and communicate complex concepts effectively to diverse stakeholders. You have a proven track record in mobile product management (Android & iOS), familiarity with tools like Jira, Confluence, Looker, and GA, and a passion for creating great user experiences for both businesses and consumers.
