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Omnidian is a Series C tech-enabled service company revolutionizing performance assurance for distributed solar and energy storage assets. As Technical Operations Manager, Commercial, you will serve as the primary technical point of contact for a portfolio of approximately 250–350 MW of distributed solar PV and energy storage assets.
You will split your time across three core areas: (1) Technical Expertise and Client Engagement (60%) — serving as the lead technical contact for assigned clients, reviewing service visit reports, participating in weekly client check-in calls, and cultivating strong relationships with clients, field service partners, and internal stakeholders; (2) Operational Support and Field Coordination (20%) — investigating performance issues using site monitoring platforms, creating and managing service tickets, coordinating with field service partners, supporting onsite technicians, and collaborating with external engineering firms on retrofits and redesigns; and (3) Battery Storage and Continuous Improvement (20%) — owning the technical aspects of the Commercial BESS (Battery Energy Storage System) program including sales support, pricing proposals, scope development, and operational implementation, while contributing to SOPs, QA/QC programs, and sales/product development initiatives.
Omnidian is a certified B Corp headquartered in Seattle, WA, committed to building a sustainable future through innovative technology and exceptional customer experience. The company emphasizes trust, autonomy, and continuous learning, with clear career progression pathways (Senior Technical Operations Manager, Manager of Technical Operations, Sr. Manager of Technical Operations).
REQUIREMENTS:
- Typically 3+ years of hands-on experience as a solar technician, installer, OEM field service engineer, or similar role, with at least 2 of those years in Commercial Solar
- Hands-on experience with 1000V+ DC systems, 3-phase AC interconnections, and advanced system diagnostics for projects exceeding 500kW
- Typically 4+ years of professional experience in the solar energy industry, or equivalent demonstrated scope, with a history of leadership in account management, asset management, operations and maintenance, or field service coordination
- Familiarity with energy storage technologies
- Experience with solar monitoring DAS platforms and interpreting system design drawings
- Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), G Suite (Gmail, Calendar, Drive, Sheets), and CRM systems (Salesforce, Zendesk, etc.)
PLUS (Nice-to-Have):
- Deep technical knowledge of commercial battery energy storage systems
- NABCEP certification(s)
- Experience in Salesforce
