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Salary: USD 91,770 - 100,000 / annual
Flywire is a global payments enablement and software company serving over 5,300 clients across education, healthcare, travel, and B2B industries. They are seeking a Technical Implementation Manager II to lead integration and implementation activities that drive client success and onboarding excellence.
In this role, you will serve as a subject matter expert in Flywire Integrations, guiding clients through Discovery, Portal configuration, Integration, Testing, and Go-live stages. You will manage multiple client implementation projects simultaneously, ensuring successful execution and smooth customer experience. Key responsibilities include:
- Consulting clients on implementing Flywire's platform products (APIs, Payment Checkouts, Recurring Payments)
- Leading implementation projects as the SME and ensuring successful client execution
- Running workshops and client syncs throughout implementation stages
- Providing post-implementation and hyper-care support
- Matching products and integrations to client needs
- Developing and maintaining product documentation with Product teams
- Driving continuous improvement in implementation methodology, tools, and processes
- Relaying client feedback and pain points to Product teams to inform product vision
- Troubleshooting and resolving integration issues with technical support
- Contributing to a culture of continuous improvement and customer experience excellence
You will work with technologies including Zendesk, Postman, Visual Studio Code, JIRA, Sumologic, Cursor, Claude, and Google Suite.
REQUIREMENTS:
Required:
- Fluent in English and Spanish (French-speaking is a bonus)
- 4+ years of Technical Support, Consulting, Implementation, Professional Services, or equivalent experience
- Knowledge of system integrations and understanding of different project methodologies
- Exceptional client-facing and internal communication skills, both written and oral
- Experience implementing and configuring software (payment software preferred)
- Familiarity with using APIs or JavaScript libraries
Preferred:
- Knowledge of Higher Education or ERP systems (Xetta, Ellucian, StarRez, Oracle PeopleSoft, OpenApply, Slate, Salesforce)
- Experience with Fintech, Technology, or Consulting companies
- Experience in Higher Education (Business Office, Cashiering, Financial Aid, Reconciliation processes)
- Knowledge of programming languages (JavaScript, Liquid, Java, SQL, Python)
