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Salary: EUR 49,000 - 56,000 / annual
Ketryx is an AI software platform enabling healthcare and life sciences companies to accelerate regulated product development. The company's platform automates compliance and documentation workflows, allowing teams to innovate faster while maintaining safety and regulatory compliance. Ketryx already serves the world's top five medical device manufacturers and touches the lives of 100M patients. The platform is expanding into other regulated industries including automotive, aerospace, and energy.
As a Technical Delivery and Success Associate, you will be a customer-facing technical professional supporting clients through onboarding and ongoing partnership with the Ketryx platform. This role bridges engineering and customer success, requiring both technical depth and collaborative problem-solving.
Key responsibilities include:
- Partner with clients during onboarding and ongoing platform use, helping them apply best practices for requirements management, verification, and quality workflows
- Configure Ketryx to align with customer development processes, including requirements traceability, documentation workflows, and validation artifacts
- Help customers navigate regulated and safety-critical development processes, including evidence management and structured development methodologies
- Investigate technical and workflow challenges, troubleshoot issues, and escalate thoughtfully when needed
- Share customer insights with Product, Engineering, and Quality teams to drive platform improvements
- Contribute to Quality Management System (QMS) documentation and reinforce process discipline
- Build fluency in regulated software development concepts such as requirements management, verification & validation (V&V), and the V-model
This is an excellent opportunity for early-career engineers or technically trained professionals seeking exposure to regulated industries, verification & validation practices, and customer-facing technical work while growing with a mission-driven team.
Requirements:
- Bachelor's degree in engineering, computer science, or related technical field (or equivalent hands-on technical experience)
- Familiarity with structured development concepts such as requirements, verification & validation, testing, systems engineering, or the V-model (academic or professional exposure sufficient)
- Curiosity about or comfort working in regulated, safety-critical environments (medical devices, biotech, pharma, aerospace, automotive, etc.); prior regulated experience is a plus but not required
- Ability to understand and explain technical concepts clearly, both verbally and in writing
- Comfort troubleshooting issues, asking good questions, and reasoning through complex workflows
- Collaborative mindset; enjoys working across teams and building trusted relationships with customers and teammates
- Must be located in Vienna or able to relocate quickly; existing work permit for Austria required
Preferred qualifications:
- Experience in customer success, professional services, or product operations in B2B SaaS
- Background in quality, regulatory affairs, or systems engineering
- Familiarity with Software as a Medical Device (SaMD)
- Experience in early-stage, product-based startups
