SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Deepdub is an AI-powered voice technology company serving major media and entertainment clients including Hollywood studios and streaming services. They are expanding into voice agents, enterprise APIs, and real-time multilingual broadcasting, backed by top-tier investors.
You will own the end-to-end customer journey for strategic enterprise accounts, from onboarding through ongoing expansion. This is a hands-on role in a startup environment where you'll directly manage global customer relationships, lead deployments including integrations and rollout planning, and coordinate go-live readiness. You'll work closely with Product and Engineering teams to troubleshoot technical issues, manage escalations, and translate customer pain points into actionable product requirements.
Key responsibilities include:
- Owning end-to-end customer engagement across onboarding, adoption, success criteria, issue resolution, and expansion
- Leading customer deployments with integration coordination and implementation planning
- Troubleshooting technical issues and managing escalations with cross-functional teams
- Presenting new features to customers and collecting feedback for product teams
- Managing relationships across time zones and cultures with multiple enterprise customers
- Translating customer challenges into clear technical and product requirements
You bring 4+ years of professional experience in startup environments, with a strong background in Customer Success, Solutions, Technical Account Management, or Implementation. You have hands-on coding experience and can understand and troubleshoot technical issues. You're comfortable with CRM platforms, customer support tools, and AI tools/prompting. You excel at managing customer expectations, handling escalations, and coordinating across teams in fast-paced environments. Strong communication skills allow you to explain technical topics clearly to non-technical stakeholders.
