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Armis is seeking a Technical Customer Success Manager (T.CSM) to join its growing Customer Success team. In this role, you will be the primary business liaison between enterprise customers and Armis's cross-functional teams, driving adoption and value realization of the Armis platform.
Key responsibilities include:
- Lead adoption and implementation plans for platinum-level customers, ensuring they achieve maximum value from their investment
- Understand customer use cases and provide recommendations to improve security posture and platform utilization
- Build and maintain trusted relationships with technical stakeholders and C-suite decision-makers
- Act as the customer advocate within Armis, coordinating across Product, Engineering, Support, Sales, Training, and Executive teams to meet customer objectives
- Ensure deployment and configuration align with key business use cases and are delivered on schedule
- Stay current on third-party integrations and how they interact with Armis within customer environments
- Serve as a subject matter expert in your area of technical proficiency
- Partner with internal teams to drive account success and identify growth opportunities
You will guide customers in successful adoption and operationalization of the platform across all organizational levels, requiring hands-on technical delivery and configuration expertise. This role aligns new use cases to CISO goals and informs customers of latest innovations and capabilities.
Required qualifications:
- Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH)
- 5+ years in Customer Success Manager, Technical Account Manager, or related customer-facing technical role
- 5+ years in service delivery or technical account management in post- and/or pre-sales environments
- Strong communication and presentation skills across technical and executive audiences
- 3+ years in IT, security, healthcare tech, or similar environments
- Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures
Bonus qualifications include network engineering/architecture experience, healthcare/ICT device knowledge, experience securing IT/IoT/healthcare systems, and ability to travel 20–25% per quarter.
