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Salary: USD 121,400 - 195,700 / annual
Camunda is seeking a Technical Customer Success Manager to join its AMER region as part of a fully remote, global team. This hybrid role blends strategic relationship building with deep technical expertise, positioning you as a trusted advisor to enterprise customers implementing process orchestration and agentic AI solutions.
You will work within a pooled team structure, assigned to diverse customers across your region. Your responsibilities include identifying and maintaining relationships with key stakeholders, guiding new customers through product setup and feature adoption, and curating tailored success paths aligned with customer business goals and technical environments. You'll drive adoption and process orchestration maturity by applying Camunda's playbooks and frameworks, while collaborating with Consulting, Support, and Engineering teams on product and support issues.
The ideal candidate brings 2–3 years of experience in customer success, technical account management, or solutions engineering roles. You must have a strong understanding of software development, cloud computing, and DevOps concepts, with advanced communication skills to articulate complex ideas to diverse audiences—both technical and business stakeholders. Strategic thinking, problem-solving, and the ability to tailor software solutions to customer needs are essential.
Nice-to-have qualifications include experience with enterprise technology architectures (microservices, event-driven architectures, Kubernetes), relevant certifications (CKAD/CKA, AWS/Azure Solutions Architect), and experience leading complex customer projects with data capture on use cases, milestones, risks, and KPIs.
Camunda is the enterprise platform trusted by over 700 organizations worldwide, including 9 of the top 10 US banks. The company is transforming into an AI-first organization, named a GP Bullhound Top 100 Next Unicorn, 2025 Great Place to Work certified, and a Gartner Visionary in Business Orchestration and Automation Technologies.
