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OpenLoop, a telehealth support solutions company, is seeking a Technical Content Manager to build and lead their technical content function from the ground up. This is a first-hire role in a new function, offering significant opportunity to shape how clients understand and leverage OpenLoop's emerging platforms and technology.
In this role, you will translate product roadmaps and release notes into clear, client-facing and internal documentation. You'll create client feature release newsletters, manage client- and platform-related communications in partnership with the customer success team, and oversee the client-facing knowledge base. A key responsibility is capturing client and internal stakeholder feedback and synthesizing it into actionable insights for the product team.
You'll also lead the implementation of automation and AI tools to streamline the process of converting product releases into polished deliverables for multiple audiences. Beyond content creation, you'll develop internal AI capabilities within the platform growth team to identify growth opportunities, working across customer enablement, customer success, sales, and marketing functions. You'll build AI-powered tools to track and optimize intake conversion rate opportunities.
OpenLoop operates with a flat organizational structure that emphasizes autonomy, competence, and belonging. The company serves all 50 states with virtual care delivery across multiple specialties, and you'll be instrumental in helping clients maximize the value of new platform capabilities.
REQUIREMENTS:
- 3+ years of technical writing or similar B2B writing experience
- 5+ years of total professional experience
- Strong command of AI with ability to build multi-step workflows involving multiple teams
- Strong written and verbal communication skills with ability to work cross-functionally
- Strong technical acumen with ability to translate complex product and technical concepts for diverse audiences
- Healthcare experience preferred but not required
