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n8n is seeking a Technical Account Manager to own the technical success of strategic top-tier customers. You'll serve as the dedicated technical point of contact for a portfolio of enterprise accounts, acting as a trusted advisor who bridges Sales Engineering, Support, Product, and Engineering teams.
Key responsibilities include:
- Own technical success for strategic customers by acting as their dedicated technical point of contact and leading handoffs from Sales Engineering into ongoing operations
- Build deep relationships with technical stakeholders, architects, platform owners, and engineering leaders at customer organizations
- Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability
- Provide strategic recommendations for platform improvements, upgrades, optimizations, and architectural changes
- Guide customers on automation and workflow best practices that impact platform performance and reliability
- Oversee technical support intake, issue management, critical incidents, and high-severity support cases
- Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success teams
- Analyze support activity, recurring issues, and usage patterns to drive preventative action plans
- Triage technical product issues and feature requests, ensuring feedback reaches Product and Engineering
- Share structured customer insights to improve platform outcomes at scale
- Identify and address technical product gaps, contributing lightweight fixes or pull requests where appropriate
Required qualifications:
- Strong experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or similar customer-facing technical roles
- Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations
- Proven ability to diagnose performance, reliability, and scalability challenges in production environments
- Excellent technical communication skills; ability to translate complex topics for both technical and business stakeholders
- Confidence building trust with senior technical stakeholders and aligning internal teams around customer outcomes
- Experience working closely with Support, Product, Engineering, and Customer Success teams
- Strong DevOps and infrastructure experience, including hands-on exposure to Docker, Kubernetes, self-hosted deployments, and cloud environments
Nice-to-have qualifications:
- 6+ months experience with n8n or similar workflow automation/iPaaS platforms (Zapier, Make, Node-RED)
- Familiarity with AI/LLM integrations, agentic workflows, or AI-enabled business processes
- Experience supporting both self-hosted and SaaS enterprise customers in complex or regulated environments
- Background with open-source, developer-first, or technical platform products
- Previous exposure to scaling customer success in high-growth SaaS or infrastructure companies
- Proactive, consultative approach with ability to understand business impact of technical issues and anticipate challenges
