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Figma is seeking a Technical Account Manager to serve as a trusted technical advisor to enterprise customers in Latin America. This role sits at the intersection of customer success, enterprise architecture, and developer workflows, requiring fluency in Portuguese, Spanish, and English.
You will help organizations successfully adopt, integrate, and scale Figma across complex technical environments. Key responsibilities include:
- Serve as a strategic technical advisor for enterprise customers, guiding adoption and scaling aligned with business and technical goals
- Lead structured technical engagements assessing customer environments, identifying risks and gaps, and providing prescriptive implementation guidance
- Guide customers through enterprise API usage and system integrations, helping extend Figma's capabilities within broader technology ecosystems
- Partner with developer teams on design-to-code workflows, including Dev Mode adoption and extensibility initiatives
- Deliver technical workshops and training sessions on sophisticated platform features
- Collaborate cross-functionally with sales, customer experience, and product teams
- Surface technical insights supporting renewals, expansion, and account growth
- Build strong relationships with technical stakeholders by translating technical concepts into business value
Required qualifications: 5+ years in technical account management, solutions engineering, enterprise customer success, or related technical advisory roles in SaaS. Solid understanding of enterprise systems, APIs, integrations, development frameworks, and identity management. Experience advising on or implementing AI-powered solutions in enterprise environments. Superb communication skills engaging both technical and non-technical audiences. Consultative mentality with passion for navigating complex customer environments. Fluency in Portuguese, Spanish, and English required.
Desirable experience includes familiarity with Figma or design collaboration tools, understanding of AI guideline authoring for MCP servers, frontend development background, and prior delivery of technical workshops or advisory services.
