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Salary: USD 100,000 - 120,000 / annual
Atomic FI is seeking a Technical Account Manager for Partnerships to own the ongoing technical success of their reseller and partner portfolio. You will work across partner teams, financial institution customers, Account Executives, Implementation, Support, Product, and Engineering to keep partner-led work clear, scoped, technically healthy, and moving toward successful outcomes.
Key responsibilities include owning the technical operating rhythm for a portfolio of reseller and partnership accounts; partnering with Account Executives to define, scope, and track partner-driven customer work and future opportunities; and coordinating across partner teams, FI customers, and internal Atomic teams to ensure ownership, next steps, risks, and timelines remain transparent. You will consult with partners on implementation patterns, support workflows, user experience, operational readiness, and best practices.
You'll build reusable partner-facing and FI-facing enablement materials including welcome packets, onboarding templates, one-pagers, and support guides. A core part of the role involves spotting recurring partner issues, support patterns, and product/process gaps, then turning them into durable improvements. You will run partner status calls and internal planning conversations with the right attendees and clear decision/action trails, and escalate technical, support, scope, and timeline risks early with evidence, customer impact, and recommended paths forward.
The ideal candidate has experience in technical account management, implementation management, solutions consulting, professional services, partner success, customer success engineering, or a similar customer-facing technical role. You should have strong project and stakeholder management skills across multiple accounts or workstreams, and be comfortable discussing APIs, webhooks, authentication, integration workflows, support handoffs, and technical troubleshooting with both technical and non-technical audiences. Excellent written communication is essential for partner updates, customer-facing explanations, and internal escalation notes. Strong operational instincts around owners, timelines, risks, decisions, and systems of record are critical. You should be curious about partner and customer businesses and able to spot repeated patterns and turn them into scalable processes or documentation.
Nice-to-have qualifications include reseller, platform, or channel partner portfolio experience; fintech, financial institution, embedded finance, or regulated-customer experience; familiarity with APIs, JSON, webhooks, Postman/curl, SQL, or observability tooling; and experience creating partner enablement or onboarding collateral.
