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Okta is seeking a Technical Account Manager (TAM) for its Workforce Identity offering to serve as a trusted technical advisor for large enterprise customers. In this hybrid role based in Dallas, TX or Arkansas, you will be responsible for ensuring customers achieve maximum value from their Okta investments by collaborating across engineering, product, customer success, and sales teams.
Key responsibilities include building deep, long-lasting relationships with strategic enterprise customers; providing expert guidance on implementing and optimizing Okta's Workforce Identity solutions; collaborating with customers to design identity strategies aligned with their business objectives; and earning customer trust by understanding their goals and recommending best practices for process changes, product adoption, and configuration.
You will maintain focus on increasing subscription adoption, customer satisfaction, and retention while partnering with Okta's account teams and Customer Success Managers to develop and execute strategic success plans. You'll resolve technical challenges by coordinating with internal support and engineering teams, proactively share product insights, and deliver enablement sessions to drive adoption. The role includes serving as a thought leader, providing best practices, workshops, and training to customers.
Required qualifications include 5+ years of experience in information technology, cloud platforms, or the software industry (preferably in a fast-paced environment); 1+ years as a Technical Account Manager or comparable role (Technical Consultant, Product Management, Solution Architect); and 1+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices. This is a strategic segment role managing large enterprise organizations across various industries, with a focus on strategic account alignment, broad deployment strategies, and fostering deep partnerships across multiple stakeholders.
