SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Cyera is seeking a Senior Technical Account Manager to serve as the trusted technical voice and strategic partner for enterprise customers adopting AI security solutions. In this customer-facing role, you'll bridge Cyera's engineering, product, and sales teams with customers' technical and security leadership, driving adoption of the company's identity and machine identity security platform.
Key responsibilities include leading technical onboarding for new customers, establishing and maintaining strategic relationships with key stakeholders, and serving as an advocate for customer needs within the organization. You'll monitor customer usage and engagement to identify upselling and renewal opportunities, collaborate with product teams to drive adoption and inform product roadmap decisions, and proactively identify and resolve obstacles to customer success.
You'll manage the full customer lifecycle from onboarding forward, leading strategy sessions, architecture deep dives, training workshops, and quarterly business reviews. You'll maintain high customer satisfaction by collecting structured feedback, tracking health and usage indicators, and working cross-functionally to prioritize customer requests. The role requires developing repeatable processes across your customer portfolio to maximize product adoption and customer outcomes.
This is a high-impact position where you'll work with Fortune 1000 security teams protecting their machine identities and scaling securely. You'll play a key role in establishing Cyera's identity solution as the go-to platform for non-human identity (NHI) security.
