SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 115,000 - 120,000 / annual
Huntress, founded in 2015 by former NSA cyber operators, is a remote-first cybersecurity company making enterprise-grade security accessible to businesses of all sizes. The company operates a 24/7 human-led Security Operations Center and now secures over 5M endpoints and 11M identities worldwide.
As a Technical Account Manager I, you will serve as the primary technical liaison for customers post-sales, ensuring satisfaction and maximizing value from the Huntress platform. You'll handle elevated technical support by working with product and engineering teams to escalate and resolve complex issues beyond standard support scope. You'll monitor support interactions, advocate internally for customers, and respond to escalations proactively.
Key responsibilities include customer success initiatives—ensuring partners and customers effectively utilize Huntress products through post-sales training and quarterly business reviews. You'll identify expansion opportunities and drive account growth through technical engagement. You'll participate in technical sales enablement by leading training sessions at events and developing customer understanding of security posture improvements.
You'll also manage the onboarding phase, establishing positive relationships and accelerating time to value by understanding customer business needs. Acting as a bridge between customers and product management, you'll relay feedback for product improvements and advocate for customer needs within the organization.
The role requires 2+ years in Technical Account Management, pre-sales, or similar work, plus cybersecurity industry experience and familiarity with cybersecurity frameworks. You'll need excellent communication and presentation skills for diverse audiences including executives. Preferred qualifications include experience with malware, threat intelligence, sandbox analysis, cloud platforms (AWS, Azure, GCP), programming/scripting languages, MSP tools (RMMs, PSAs), and SIEM tools (Elastic, Splunk).
You'll be comfortable traveling 25% of the time for face-to-face customer meetings and presenting to groups. The role reports to the Manager of Technical Account Management and offers a fully remote work environment with competitive benefits including equity, generous PTO, 12 weeks paid parental leave, comprehensive health coverage, and 401(k) matching.
