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Fireworks AI is seeking a Technical Account Manager to serve as the technical backbone of enterprise customer relationships. You'll be the connective tissue between customer engineering teams and Fireworks' product, engineering, and applied AI teams—driving successful onboarding, deep technical adoption, and long-term account health for companies running production AI workloads at scale.
In this hybrid technical/commercial role, you'll own the post-sale technical relationship from kickoff through go-live, including model deployment, integration architecture, SSO/security configuration, and performance benchmarking. You'll partner with AI Field Engineering to deliver successful transitions from proof-of-concept to production, building and executing joint success plans with clear milestones, ownership, and timelines.
You'll serve as the primary technical point of contact for a portfolio of strategic accounts, building deep relationships with engineering leaders, ML/platform teams, and power users. You'll advise customers on model selection, fine-tuning, prompt engineering, latency/cost optimization, and agent architecture as their usage matures. Your role combines technical depth—debugging inference pipelines, discussing quantization tradeoffs, advising on model routing and fine-tuning strategy—with business judgment to run quarterly business reviews, spot expansion opportunities, and manage renewal risk.
You'll act as the technical escalation point for production issues, coordinating with Engineering and Support to drive resolution, while maintaining runbooks and playbooks that reduce time-to-resolution across your account portfolio. You'll synthesize patterns across accounts and feed them into product and engineering roadmaps, representing customer priorities in internal planning around model support, tooling gaps, and platform reliability.
This role requires someone who can drive usage against business objectives—not just technical enablement, but measurable outcomes like latency SLAs, cost per token, model quality, and uptime. You'll be the voice of the customer, tracking feedback loops between what customers are building and what Fireworks should prioritize.
About Fireworks AI
AI / Data / Infrastructure — inference and fine-tuning platform for generative AI applications.
