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Socket.dev is a security-focused developer platform that helps teams safely manage open source code. Founded by Feross Aboukhadijeh (long-time open source maintainer), Socket has raised $125M+ in funding and counts Anthropic, xAI, Figma, and Vercel among its customers.
You will own post-sale customer success for Socket's European customers, serving as the primary technical point of contact and advisor. This is a product-focused, technical role where you'll understand each customer's environment, uncover blockers, and translate Socket's capabilities into solutions. You'll also be the front line for technical support—there is no separate support team.
Key responsibilities include:
**Account Management:** Own the post-sales relationship as main point of contact; strategize with Account Executives on upsells, renewals, and expansions; build and maintain executive alignment with customer champions; conduct Quarterly Business Reviews; develop measurable customer success plans.
**Onboarding & Implementation:** Lead technical onboarding for new enterprise customers from setup through full integration; work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling; build repeatable onboarding playbooks and automations to reduce time-to-value.
**Technical Troubleshooting:** Investigate and resolve integration, configuration, and compatibility issues; respond to customer issues in dedicated Slack channels; use logs and telemetry to identify root causes; escalate to Engineering when needed and follow through to resolution.
**Product Enablement:** Run discovery conversations to understand customer goals; translate complex product capabilities into developer-friendly guidance; conduct architecture reviews and security posture assessments; deliver workshops and deep-dives that drive adoption.
**Customer Advocacy:** Bring technical feedback and field intelligence back to Product and Engineering; surface patterns that inform roadmap priorities; contribute documentation and internal tooling.
Tools used: Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana.
**Requirements:**
- 6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
- 2+ years of experience as the dedicated point of contact for customers with emphasis on quarterly health checks and success
- Background in application security, DevSecOps, or open-source ecosystems
- Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
- Ability to read and reason about code (JavaScript, Python, TypeScript)
- Familiarity with APIs, webhooks, and SaaS integration patterns
- Hands-on experience with Package Managers
- Comfort troubleshooting in production environments alongside engineering teams
- Clear written and verbal communication with developers, security practitioners, and executives
- Willingness to travel for customer and company meetings
- Must be located within Europe
**Nice to Have:**
- Experience with SCA, dependency management, or security scanning tools
- Contributions to open-source projects
