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Paytm is seeking a Relationship Manager for field-based health insurance sales in the Delhi NCR region. This is an individual contributor sales role focused on direct customer acquisition and policy issuance across three parallel channels: the Paytm Merchant base, open-market prospecting, and customer referrals.
You will own the complete customer journey from initial contact through policy issuance. Key responsibilities include engaging Paytm merchants within your assigned territory to introduce health insurance products and build relationships through consistent interactions. You will independently prospect in the open market targeting individuals, families, salaried professionals, and small business owners to generate new business. You are expected to systematically generate referrals from issued customers, engaged merchants, and personal networks, requesting referrals with every policy delivery.
You will conduct thorough needs analysis for each prospect, recommend appropriate products from the approved insurer panel, manage customer objections effectively, and close cases. You are responsible for ensuring complete and accurate documentation is collected at point of sale and for minimizing free-look cancellations by ensuring customers purchase products that genuinely meet their needs and fully understand their coverage.
This is a field-based role requiring active territory coverage, regular market visits, and direct customer engagement. You will carry an individual sales target and are expected to demonstrate strong execution in customer acquisition and lead generation.
REQUIREMENTS:
- Minimum one year of experience in Health Insurance or General Insurance
- Prior experience in Direct Sales (mandatory)
- Graduate degree in any discipline (minimum qualification)
- Strong communication, interpersonal, and relationship-building skills
- Local candidate with established presence in and understanding of Delhi NCR market and community
- Demonstrated comfort with field sales, customer acquisition, lead generation, and regular market visits
- Ownership of a two-wheeler and willingness to undertake daily field travel
