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Okta is seeking an experienced Technical Account Manager to join the Auth0 TAM team in London. Auth0 is an identity and access management platform serving consumer and SaaS applications globally.
In this role, you will serve as a trusted identity coach to a portfolio of well-known enterprise customers, guiding them through their Auth0 implementations and long-term identity strategy. You'll build deep relationships with technical stakeholders—from developers and engineering leads to C-level executives—learning their business objectives, challenges, and technical landscape to ensure Okta delivers strategic value and drives adoption across the Auth0 platform.
Key responsibilities include:
- Conduct regular technical and executive-level customer meetings, providing guidance on identity solutions, best practices, and roadmap alignment
- Monitor customer health and satisfaction, proactively identifying and addressing risks and escalation opportunities
- Develop strategies to increase customer adoption and uncover growth opportunities within the Auth0 suite
- Act as a product evangelist, educating customers on new features and ensuring their feedback shapes company direction
- Analyze customer trends and optimize outcomes through data-driven insights
You bring 5+ years of IT experience with at least 3 years as a Technical Account Manager or comparable role in customer identity/IAM. You have working proficiency in authentication and authorization technologies (OAuth, OpenID Connect, SAML 2.0), API consumption, SaaS/web application architecture, and security monitoring. You're equally comfortable with technical practitioners and business executives, combining deep technical accuracy with customer-facing business acumen. Experience in identity and security is preferred.
