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Zesty is a cloud optimization startup helping organizations reduce costs and enhance operational efficiency through automated solutions for DevOps and FinOps teams. You will be the first Technical Account Manager in Israel, building out the local TAM function while owning the technical relationship with strategic global enterprise customers.
In this role, you will serve as a trusted technical advisor to enterprise customers, combining technical expertise with customer-facing ownership and commercial awareness. You will work closely with DevOps, Engineering, FinOps, and executive stakeholders to help them maximize value from Zesty's cloud optimization platform.
Key responsibilities include:
- Own the technical relationship with strategic enterprise customers
- Serve as a trusted advisor across technical and executive stakeholder groups
- Support customer onboarding, adoption, technical reviews, and ongoing success
- Lead technical discussions and communicate value, ROI, and optimization opportunities
- Manage technical escalations and troubleshooting in partnership with Product and Engineering
- Identify customer gaps, risks, and expansion opportunities
- Partner with Sales and Account managers on renewals, expansions, and upsells
- Bring customer feedback to Product and Engineering to influence product improvements
- Help establish playbooks and best practices for the new TAM function in Israel
You will be instrumental in building a new function from the ground up while maintaining deep technical relationships with high-value customers. This role requires balancing technical problem-solving with commercial acumen and the ability to influence across multiple internal teams.
