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Vega is a fast-growing cybersecurity startup building an AI-native platform for SecOps and SOC teams. As a Technical Account Manager, you'll own the post-sales technical relationship for a portfolio of strategic customers, serving as their trusted advisor from onboarding through adoption and beyond.
You'll be the primary technical and security authority customers rely on during critical situations. Your responsibilities include leading end-to-end onboarding and implementation, diagnosing and resolving complex issues across log pipelines, cloud integrations, detections, automations, and permissions. You'll partner directly with customer security teams, cloud engineers, and security leadership during investigations and escalations, and help customers build custom AI skills within the Vega platform to address their specific pain points.
Beyond reactive support, you'll drive real adoption by conducting technical health checks, leading business reviews, monitoring customer health proactively, and identifying risks early. You'll be the voice of the customer in product roadmap discussions, translating field observations into actionable product feedback. This is a strategic role that bridges customer engineering, security operations, and product development.
The position requires approximately 25% travel to customer sites for key engagements. You'll need deep understanding of SecOps teams, cyber defense operations, and the challenges security teams face—from detection failures to log pipeline issues to investigation bottlenecks. This is a hands-on, high-trust role for someone who understands the stakes of security operations and can translate technical complexity into customer success.
