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Vega is a fast-growing cybersecurity startup building an AI-native platform for SecOps and SOC teams. As a Technical Account Manager, you'll own the post-sales technical relationship for a portfolio of high-value customers, serving as their trusted advisor from onboarding through adoption and beyond.
You'll be deeply embedded in customer success, responsible for leading implementation, data indexing, detection onboarding, and environment configuration end-to-end. In critical situations, you're the primary point of contact—diagnosing and resolving complex issues across log pipelines, cloud integrations, detections, automations, and permissions. You'll partner directly with customer security teams, cloud engineers, and security leadership during investigations and escalations, and help them build custom AI skills within the Vega platform.
This role bridges customer engineering, security operations, and product. You'll conduct technical health checks, monitor customer health proactively, and drive real adoption beyond go-lives. Critically, you'll translate field insights—real patterns, friction points, and gaps—into product influence, working directly with Vega's engineering and product teams to escalate issues and shape the roadmap. You'll advocate for industry shifts toward agentic detections and AI-driven security solutions.
The role requires ~25% travel to customer sites for key engagements. You'll need deep understanding of SecOps, SOC operations, detection engineering, threat hunting, and incident response. This is a strategic, high-trust position for someone who understands why security teams struggle and can help them move faster.
