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Salary: USD 97,000 - 110,000 / annual
Trustpilot is a profitable, high-growth FTSE-250 company operating the world's largest open customer review platform. As a Technical Account Manager, you will serve as the post-sales technical partner for Trustpilot's most complex and high-value customers, acting as the bridge between Customer Success, Product, and Engineering teams.
You will be responsible for overseeing technical onboarding and implementation, including API integration and configuration for assigned customers. Post-launch, you'll serve as the primary technical contact, ensuring performance, uptime, and swift issue resolution. A key part of your role involves partnering with Customer Success Managers to monitor product usage and ensure customers fully leverage Trustpilot's technical capabilities.
You will represent customer technical needs to Product and Engineering teams, driving prioritization of critical issues and improvements. You'll manage escalation paths for critical technical incidents and maintain comprehensive technical records and documentation. Cross-functional collaboration with Product, Support, and Success teams is essential to deliver a cohesive customer experience.
The ideal candidate has experience in technical account management, implementation, or solution support within SaaS or web technology environments. You should have a solid understanding of APIs, web integrations, and data exchange formats (JSON, XML, REST), along with strong troubleshooting, analytical, and communication skills. Experience with enterprise clients, Salesforce, ticketing systems, and analytics tools is expected. A customer-centric mindset and ability to manage multiple complex customers simultaneously are critical. Experience in digital advertising or search marketing is preferred.
Trustpilot offers a competitive base salary of $97,000–$110,000 annually plus commission, 20 vacation days plus 2 personal days and 10 paid holidays, full health insurance, 401(k) matching up to 4%, and rich learning and development opportunities through Trustpilot Academy and LinkedIn Learning. Additional perks include 2 paid volunteering days annually, Life Time Fitness discounts, 24/7 Employee Assistance Plan access, Headspace subscription, and a friendly office environment with rooftop deck, free breakfast and lunch on select days, and regular wellness events.
