SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 85,977.5 - 130,050 / annual
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations to harness Internet of Things (IoT) data to improve safety, efficiency, and sustainability across physical operations including agriculture, construction, field services, transportation, and manufacturing.
As a Technical Account Manager (TAM), you will be the primary technical interface between Samsara and your assigned customers, building a track record of customer success through technical expertise and business acumen. Your responsibilities include:
• Transform customers' support experience through technical proficiency and problem-solving, demonstrating deep understanding of Samsara's products (APIs, hardware, software troubleshooting)
• Act as the primary technical point of contact, ensuring customers' technical requirements and objectives are met
• Develop comprehensive understanding of customers' business operations and align Samsara solutions with their specific needs; identify opportunities for additional value and growth
• Cultivate solid, long-lasting relationships with technical stakeholders, establishing yourself as a trusted advisor and advocating for customer interests internally
• Maintain accurate records of customer interactions in the system of engagement
• Participate in scaling and building the TAM team, sharing knowledge and best practices
• Occasionally serve as point of contact for significant incidents, managing customer expectations and communications through resolution
• Be available for occasional travel to customer sites and after-hours/weekend coverage as needed
• Champion Samsara's Operating Values and Principles
This is a remote position open to US candidates except those in the San Francisco Bay Area, NYC Metro Area, and Washington D.C. Metro Area.
REQUIREMENTS:
• 7+ years of experience in technical account management, customer success, or similar role
• Fluency in English (must-have)
• Bachelor's degree in a technical field (Computer Science, Engineering, or related) or equivalent practical experience
• Exceptional technical literacy with ability to understand and troubleshoot hardware, software, and AI technology
• Strong written and verbal communication skills
• Demonstrated ability to build and maintain customer relationships
• Business acumen with data-informed approach to understanding customer needs
• Strong bias for action, ownership, ability to dive deep, and insistence on highest standards
IDEAL QUALIFICATIONS:
• Python coding skills
• Experience supporting enterprise-level customers in SaaS, IoT, or PaaS environments
• Organized with commitment to maintaining accurate account records
• Team player who collaborates effectively in fast-paced environments
• Prior experience with Salesforce, Zendesk, Jira, Gainsight, Tableau, and AI tools (Gemini preferred)
