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Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations to harness IoT data for actionable insights across physical operations including agriculture, construction, field services, transportation, and manufacturing.
As a Technical Account Manager, you will be the cornerstone of technical customer success, acting as a trusted technical advisor who moves beyond traditional support to deliver measurable business value and drive long-term platform adoption. You will proactively optimize customers' technical health, mitigate risk, and ensure they achieve their desired outcomes through a unique blend of deep technical acumen, consultative problem-solving, and influence across technical and executive stakeholders.
Key responsibilities include:
- Drive customer impact and value realization by understanding business objectives and aligning Samsara solutions to help customers achieve their goals, tracking and demonstrating technical ROI
- Leverage AI-powered tools and insights to anticipate customer needs, personalize engagement, and deliver proactive outcomes
- Independently manage a portfolio of accounts, developing tailored success plans and identifying/mitigating risks to customer health
- Serve as the primary technical point of contact, mastering Samsara's platform (APIs, hardware, software) and advising customers on best practices
- Own the technical ticket lifecycle including escalations from report to resolution, conducting root cause analysis to prevent recurrence
- Lead customer meetings from technical deep dives to quarterly reviews, adapting communication for diverse audiences
- Partner with Sales, Support, Product, and Engineering teams to advocate for customer needs and deliver unified experience
- Contribute to internal knowledge base and help onboard new team members, sharing best practices
- Embody Samsara's values and operating principles in every interaction
This is a fully remote position open to candidates based in Mexico and India.
REQUIREMENTS:
- 7+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with demonstrated track record of success
- Bachelor's degree in a technical field (Computer Science, Engineering, or related) or equivalent expertise through practical experience
- Exceptional technical literacy with ability to understand and troubleshoot complex hardware, software, and API integrations; strong passion for technology and commitment to continuous learning, including interest in AI
- Bilingual: English and Spanish (must-have)
- Strong written and verbal communication skills in English and Spanish
- Data-informed approach to understanding customer needs and demonstrated ability to build trusted, long-term relationships
- Team player who thrives in fast-paced environment and works effectively with internal teams
IDEAL CANDIDATE ALSO HAS:
- Experience supporting global enterprise-level customers in SaaS, IoT, or PaaS environments
- Proven experience leveraging AI tools and methodologies in daily workflows to drive efficiency and generate customer insights
- Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau
- Basic Python coding skills
