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Rippling is seeking a Technical Account Manager (TAM) to join its Global TAM team in Sydney. You will work with rapidly scaling, globally headquartered customers to understand their needs, demonstrate Rippling's solutions, and drive adoption of the product suite across HR, IT, and Finance workflows.
In this role, you will own key admin relationships and be responsible for turning customers into long-term champions. You'll develop account strategy, enable customer success, and deliver an exceptional customer experience. The position requires a self-starter mentality, comfort with new challenges, problem-solving orientation, and a commitment to customer satisfaction.
Key responsibilities include:
- Ensuring customer satisfaction for Rippling's Australia-based customer base and owning retention of your book of business
- Serving as a global Subject Matter Expert (SME) on the Technical Account Management team
- Developing and executing account strategies aligned with customer goals
- Providing technical guidance and best-practice recommendations
- Collaborating with sales, product, and support teams to drive customer outcomes
- Managing the customer lifecycle from onboarding through expansion
Rippling is a unified platform for HR, IT, and Finance, enabling businesses to manage payroll, expenses, benefits, computers, and third-party app integrations in a single system. The company has raised $1.85B from top-tier investors including Kleiner Perkins, Founders Fund, and Sequoia, and is headquartered in San Francisco.
