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Razorpay, India's leading full-stack fintech company, is seeking a Technical Account Manager to serve as the primary technical point of contact for Super Enterprise Merchants post-launch. You will build and nurture strong relationships with customer technical teams, addressing technical challenges and transforming customers into product advocates.
Key responsibilities include establishing robust relationships with enterprise merchants, serving as the go-to technical contact for all product-level discussions after go-live. You will proactively engage with customers to understand their needs, conduct hands-on troubleshooting, and ensure timely resolution of technical issues. You'll demonstrate comprehensive understanding of the Razorpay product stack, report and escalate issues to Product and Engineering teams via Jira, and actively collaborate on swift resolutions.
You will advocate for desired merchant behavior, identifying opportunities where Razorpay products align with merchants' transaction needs. Acting as a subject matter expert, you'll drive best practices, document technical information, gather feedback, and contribute to product enhancements. Daily collaboration with Sales, Product, and Engineering teams ensures seamless communication and goal alignment.
Razorpay processes $180+ billion in annualized transactions, powering leading businesses including Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, and over 100 Indian unicorns. The company is backed by global investors including GIC, Peak XV Partners, Tiger Global, and Ribbit Capital, having raised over $740 million. With operations across India, Singapore, and Malaysia, Razorpay is shaping the next chapter of financial technology across Asia.
