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Razorpay is a leading full-stack fintech company powering India's digital payment revolution and expanding across Southeast Asia. The company processes $180+ billion in annualized transactions and serves enterprises like Airbnb, Zomato, Swiggy, and over 100 Indian unicorns. Razorpay has raised $740M+ from top-tier investors including GIC, Peak XV Partners, Tiger Global, and Salesforce Ventures.
As a Technical Account Manager, you will serve as the dedicated primary point of contact for all technical and product-related activities post-launch for Super Enterprise Merchants. You will build and nurture strong relationships with customer technical contacts, address challenges, and transform them into product advocates.
Key responsibilities include:
• Develop deep expertise in Razorpay's Curlec products and their technical aspects
• Deliver white-glove customer success experiences, ensuring merchants maximize value from offerings
• Act as the dedicated point of contact for key merchants, managing smooth onboarding, technical stability, and ongoing support
• Provide technical advisory services, guiding merchants on best practices, integration improvements, and optimization strategies
• Proactively monitor merchant transactions, identify anomalies, troubleshoot issues, and collaborate with Engineering and Product teams on escalations
• Analyze payment trends, identify failure points, and implement solutions to improve success rates and performance
• Work closely with Product, Engineering, and Support teams to influence roadmap decisions based on merchant feedback
• Educate merchants on latest features, compliance updates, and industry best practices
• Maintain detailed documentation and contribute to process improvements
The role requires strong technical acumen, customer-centric mindset, and ability to bridge technical and business stakeholders. You will be instrumental in driving customer retention and expansion within the enterprise segment.
