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Salary: USD 99,450 - 125,000 / annual
Braze is seeking a Technical Account Manager to own the ongoing technical relationship with enterprise and strategic customers throughout their lifecycle. You will serve as a trusted technical advisor, defining Braze technology strategy for customers who have purchased the TAM premium service offering and helping them unlock maximum value from the platform.
In this role, you'll manage a portfolio of named enterprise accounts, acting as the technical counterpart between Braze and your clients' product and engineering teams. You'll be responsible for understanding customer needs and proactively driving technical initiatives that help them achieve business goals. Key responsibilities include:
- Own the technical relationship for assigned accounts, partnering closely with the Customer Success team to drive technical adoption, accelerated value realization, and continued technical maturity
- Help customers successfully instrument Braze across their technology stack and refine instrumentation as their use matures
- Conduct discovery conversations, recommend solutions based on unique customer needs and architecture, and support day-to-day optimization inquiries
- Empower customer product and engineering teams to use Braze independently and efficiently through enablement and education
- Create solutions documentation, build architectural diagrams, and manage progress against key technical work streams
- Validate product use cases and technical feasibility, translating customer requirements to Braze's Product team
- Instill best practices and engineering excellence across your customer portfolio
You bring 3-5 years of client-facing experience as a TAM or in related technical roles (Implementation, Technical Support, Solutions Architecture) serving enterprise accounts. You have 3+ years of technical experience managing complex customer environments with strong product knowledge in SaaS, Mobile, API, or Programming. You're an excellent communicator who can translate complex technical concepts for non-technical stakeholders, a natural problem solver with intellectual curiosity, and capable of managing multiple priorities in a fast-paced environment. Bilingual skills are welcomed but not required.
