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Kaseya is seeking a Technical Account Manager (TAM) to serve as a trusted technical advisor for customers using our AI-powered IT management and cybersecurity platform. You will partner with customers to drive successful product adoption, optimize their environments, and ensure they achieve their business outcomes.
In this role, you will develop deep expertise across Kaseya's platform and conduct regular technical account reviews to assess adoption, identify optimization opportunities, and address technical challenges. You'll act as the primary technical advisor for assigned customers, proactively identifying and removing obstacles to success.
Key responsibilities include building success plans that help customers maximize platform value, recommending professional services and training opportunities, identifying expansion and upsell opportunities, and educating customers on new features and best practices. You will partner cross-functionally with Product, Support, Professional Services, and Sales teams to drive issue resolution and customer satisfaction.
You'll deliver technical solution presentations and implementation guidance for both prospective and existing customers, understand customer business objectives across MSP, Enterprise, and Mid-Market segments, and provide strategic feedback that influences product improvements. Maintaining current technical knowledge through ongoing training and certifications is essential.
Kaseya is a high-growth, AI-powered software company backed by Insight Partners, serving MSPs and internal IT organizations worldwide. The company manages over 15 million endpoints globally and supports customers in more than 20 countries.
