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Highspot is seeking a Technical Account Manager to join its growing team in Hyderabad, India. As a Technical Account Manager, you will serve as the primary technical liaison between Highspot and its enterprise customers, ensuring successful platform adoption, implementation, and ongoing value realization.
In this role, you will be responsible for managing the technical aspects of customer relationships, including onboarding, configuration, integration, and troubleshooting of the Highspot AI-powered sales enablement platform. You will work closely with customers to understand their business requirements, translate them into technical solutions, and provide guidance on best practices for leveraging the platform's advanced features such as intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics.
Key responsibilities include:
- Serving as the technical point of contact for assigned customer accounts
- Leading implementation and onboarding projects to ensure smooth deployments
- Providing technical training and support to customer teams
- Identifying and resolving technical issues and escalating complex problems appropriately
- Collaborating with product, engineering, and sales teams to address customer needs
- Proactively monitoring account health and identifying expansion opportunities
- Documenting technical configurations and maintaining customer knowledge bases
- Gathering customer feedback to inform product improvements
You will be part of Highspot's rapidly expanding Asia Pacific presence, working with a global team committed to transforming how enterprises empower their sales organizations through cutting-edge AI and GenAI technologies.
