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Glia is the #1 Banking AI platform serving 700+ community and regional financial institutions. The company provides a Banking AI Operating System that sits atop existing tech stacks, deploying specialized AI agents to automate workflows across voice and digital channels—from front office to back office—enabling banks to compete with megabanks and fintechs while reducing operational costs.
As a Technical Account Manager, you will be the primary technical resource for a focused portfolio of 4–7 strategic accounts, working closely with Customer Success Managers, Solutions Architects, and customer IT teams. You'll drive platform adoption, technical optimization, and system integration while maintaining deep technical partnerships.
Key responsibilities include:
• Drive platform adoption and growth through cross-functional account team collaboration
• Build strategic relationships with customer IT teams and internal stakeholders
• Lead complex troubleshooting, provide proactive technical guidance, and resolve integration issues
• Monitor and maintain system integrations and security configurations
• Design and implement efficient configuration and routing strategies
• Analyze performance metrics to improve productivity and efficiency
• Identify and enable technical expansion opportunities within customer roadmaps
• Gather customer feedback and contribute to product improvement initiatives
You'll work with REST APIs, WebRTC, Web Sockets, SIP, media streaming, mobile technologies (Swift, Java, Kotlin), Jira, QuickSight, and Salesforce. The role requires 5+ years in technical consulting, technical account management, solutions architecture, or similar client-facing technical roles. Experience with Contact Center as a Service (CCaaS) solutions and SIP is highly valued. You'll need a strong understanding of software and front-end development concepts, excellent communication skills (both verbal and written), and the ability to explain technical concepts to non-technical executives. A bachelor's degree in a relevant field is required.
The team is distributed across the U.S. and Canada. This is an opportunity to establish foundational processes for a rapidly expanding organization and shape the future of a high-growth company.
