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Glia is the #1 Banking AI platform serving 700+ community and regional financial institutions. The company's Banking AI Operating System automates workflows across voice and digital channels, helping banks compete with megabanks and fintechs while reducing operational costs.
As a Technical Account Manager, you will be the primary technical resource for a portfolio of 4–7 strategic U.S.-based customer accounts, working closely with Customer Success Managers and Solutions Architects. This is Glia's first TAM hire in Mexico, offering the opportunity to establish and shape the function locally while supporting a rapidly expanding organization.
Key responsibilities include:
• Drive platform adoption and growth through collaboration with account teams and customer IT stakeholders
• Lead complex troubleshooting, provide proactive technical guidance, and resolve integration and security issues
• Monitor system performance, implement risk monitoring systems, and maintain integrations
• Design efficient configuration and routing strategies using analytics and performance metrics
• Identify technical expansion opportunities within customer roadmaps and gather feedback for product improvement
You will work with web technologies (REST APIs, WebRTC, Web Sockets), SIP and media streaming, mobile technologies, Jira, QuickSight, and Salesforce.
Required qualifications: 5+ years in technical consulting, technical account management, solutions architecture, or similar client-facing technical roles. Strong understanding of software and front-end development concepts, excellent communication skills (verbal and written), ability to articulate technical concepts to non-technical executives, and a bachelor's degree in a relevant field. Experience with Contact Center as a Service (CCaaS) solutions and SIP is advantageous.
Glia offers competitive salary, stock options, professional development support, latest tools and equipment, team events, and a diverse, global workforce across 25 countries.
