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Figma is seeking a Technical Account Manager to serve as a trusted technical advisor to enterprise customers. In this role, you will work at the intersection of customer success, enterprise architecture, and developer workflows, partnering with customer enablement, sales, and product teams to guide sophisticated implementations.
Key responsibilities include:
- Serve as a strategic technical advisor for enterprise customers, helping them adopt and scale Figma in alignment with business and technical goals
- Lead structured technical engagements that assess customer environments, identify risks or gaps, and provide prescriptive guidance for successful implementation
- Guide customers through enterprise API usage and system integrations, helping them extend Figma's capabilities within their broader technology ecosystems
- Partner with developer teams to improve design-to-code workflows, including Dev Mode adoption and extensibility initiatives
- Deliver technical workshops and training sessions to help customers confidently use sophisticated platform features
- Collaborate cross-functionally with sales, customer experience, and product teams to ensure cohesive technical guidance
- Surface technical insights and opportunities that support renewals, expansion, and account growth
- Build strong relationships with technical stakeholders and executives by translating technical concepts into business value
Required qualifications:
- 5+ years of experience in technical account management, solutions engineering, enterprise customer success, or related technical advisory role within a SaaS organization
- Solid understanding of enterprise systems, APIs, integrations, development frameworks, and identity management
- Experience advising on or implementing AI-powered solutions within enterprise environments
- Superb communication skills and ability to engage both technical and non-technical audiences
- Consultative mentality and passion for navigating multiple stakeholders in complex customer environments
Desirable qualifications include familiarity with Figma or design collaboration tools, understanding of AI prompt engineering and MCP servers, frontend development background, and experience delivering technical workshops or enablement sessions.
